FAQ

Questions, answered.

Cannot find what you need? Contact us and a person will reply.

Choosing a product

Which product is right for me?

Shared hosting suits websites and email. Reseller hosting is for hosting your own clients. A KVM VPS gives you a whole server with root access. Zamfoo is a licence for cPanel & WHM servers if you run a multi-tier reseller business.

What is the difference between cPanel and Webuzo?

The hosting resources are identical. cPanel is the widely known panel and adds $1.00 per account for its licence. Webuzo is a lighter, modern panel with one-click app installs, at a lower price, and its reseller plans include an unlimited-accounts option.

Can I change plans later?

Yes. Open a ticket from the client area and we will help you move to a larger plan and explain any billing change first.

Shared & reseller hosting

Is SSL included?

Yes. Every shared and reseller plan includes free SSL certificates.

Does the owner account count toward a reseller plan’s account limit?

No. The limit applies to customer accounts. cPanel reseller plans include a licence for your own account in the price.

Why do cPanel reseller plans cost more as they get bigger?

cPanel is licensed per account, so a cPanel plan adds $1.00 for each customer account plus one for the reseller. Webuzo plans use a flat price.

VPS hosting

What does managed VPS include?

For a flat $30 per month per VPS, we handle operating-system updates, security hardening, firewall setup, monitoring and server troubleshooting. Your own application and content stay your responsibility.

Can I run cPanel or Webuzo on a VPS?

Yes, on a KVM 2 or larger we recommend it. Panel licences are not included with a VPS. Contact us if you would like one installed.

What is KVM?

KVM is full virtualization. Your VPS has dedicated vCPU, memory and storage, its own kernel and full root access.

Zamfoo

What is Zamfoo?

A suite for cPanel & WHM that lets you sell reseller accounts that can create their own resellers, up to five tiers deep, with limits enforced before accounts are created.

What is the difference between monthly and lifetime?

Monthly licences renew each month until cancelled. A lifetime licence is a single payment with no renewals. It covers one server and the version line you buy (v16.x). Our support desk reissues the licence if you move servers. Ask us before assuming it covers a future major version.

Where is the full documentation?

On zamfoo.com, including the install guide and knowledge base.

Billing & support

How do I pay?

Orders are placed and paid in the client area. Available payment methods are shown at checkout.

How do I get help?

We provide 24×7 support by ticket. Open a ticket from the client area, or use Contact Us if you are not a customer yet.

What does support cover on an unmanaged VPS?

Unmanaged VPS support covers the hardware and network only. Once you have root access, administering the server is up to you.

Where are your servers?

Our servers are in Dallas, Texas.

How long do you keep backups?

We keep 3 days of backups, included on every plan. Keep your own copies of anything critical.

What happens if my account goes over its limits?

Accounts that exceed their plan’s resource limits are suspended. Move to a larger plan to avoid this.

Can I get a refund?

We do not offer refunds on active services. Exceptions are made when a service or licence was never activated.

Best Value Commitment

We Will Meet or Beat Any Competitor's Price

WebHATS will gladly match or beat any legitimate competitor's pricing for comparable hosting infrastructure. Why pay more for slower servers and impersonal support?

1
Publicly Advertised Pricing
Simply send us a link to any public website offering comparable server specifications.
2
Custom Quotes & Invoices
If the pricing is unlisted, provide their formal quote or recent paid invoice dated within the last 30 days.
3
Established Hosting Providers
Valid for hosting providers in operation for at least 3 years that maintain a formal network SLA.
Applies to shared hosting, reseller hosting and VPS plans.