Privacy Policy

1. What we collect

We collect the information needed to provide hosting services: your name, email address, company name, phone number, billing details and the content of support tickets. Our servers also keep the technical logs needed to run and secure the service.

2. How we use it

We use your information to provision and bill services, authenticate your account, answer support requests and send service announcements. We do not send marketing email unless you opt in.

3. Sharing

We do not sell your personal information. We share it only with providers needed to deliver the service, such as payment processors and domain or licence suppliers, and where the law requires it.

4. Security

The client area and website are served over HTTPS. Access to our infrastructure is restricted to authorised staff.

5. Your rights

You can ask us to access, correct or delete your personal information, subject to legal and billing record-keeping requirements.

6. Contact

Email sales@webhats.net with any privacy question.